Privacy Policy
Effective Date: 1st March 2026
Tamworth Reiki (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.TamworthReiki.com, book services, contact us, or otherwise interact with our business.
This policy is intended to help comply with applicable privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR), EU GDPR where applicable, and other relevant consumer privacy laws.
1. Information We Collect
We may collect the following categories of personal information:
A. Information You Provide Directly
This may include:
- Your name
- Email address
- Phone number
- Billing and payment information
- Appointment booking details
- Information you voluntarily share during consultations, intake forms, or communications
- Newsletter or marketing preferences
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and analytics information
- Referral URLs and pages visited
C. Sensitive Wellness Information
You may voluntarily provide information relating to your wellbeing, emotional state, spiritual practices, or lifestyle preferences in connection with holistic wellness services.
We only collect this information where necessary to provide services and with your consent where required by law.
2. How We Use Your Information
We may use your information to:
- Provide and manage wellness services
- Schedule and confirm appointments
- Process payments
- Respond to inquiries and customer support requests
- Send appointment reminders
- Improve website performance and user experience
- Send newsletters or promotional communications (where permitted by law)
- Maintain business records and comply with legal obligations
- Protect the security and integrity of our business and website
3. Legal Bases for Processing
Where UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests that do not override your privacy rights
You may withdraw consent at any time where processing is based on consent.
4. Payment Processing
Payments may be processed through third-party payment providers. We do not typically store full credit or debit card information on our servers.
Third-party payment processors handle payment information according to their own privacy policies and security standards.
5. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Booking and scheduling providers
- Payment processors
- Website hosting providers
- Email marketing services
- Professional advisers (such as legal or accounting advisers)
- Government authorities or regulators where legally required
We only share information necessary for legitimate business purposes.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and user behavior
- Remember user preferences
- Support marketing and analytics
You can manage cookie preferences through your browser settings.
If required by law, we will request consent before using non-essential cookies.
7. Email Marketing
If you subscribe to our mailing list or opt into marketing communications, we may send newsletters, promotions, updates, or wellness-related content.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in emails; or
- Contacting us directly.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Maintain records
- Resolve disputes
- Meet legal, tax, or regulatory obligations
When information is no longer required, we will securely delete or anonymize it where practical.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us using the details below.
11. International Data Transfers
If your information is transferred outside your country of residence, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable law.
12. Children’s Privacy
Our services and website are not intended for children under the age of 18 without parental or guardian involvement.
We do not knowingly collect personal information from children in violation of applicable laws.
13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
We encourage users to review the privacy policies of any external websites they visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.
Updated versions will be posted on this page with a revised effective date.
15. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Tamworth Reiki
Email: Jo@TamworthReiki.com
Phone: 07792 941 168
Website: www.TamworthReiki.com
Optional Website Consent Language
By using this website, booking services, or submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy.